FAQs

How do i purchase using my RCS Card/Game/Cape Union/NWJ card etc:

It’s as easy for customers to pay online using any of the accepted store cards powered by RCS as it would be to pay via credit or debit card. When you check out, simply select the Store Card option on the PayFast payment page, enter your store card number and confirm the payment with a one time pin (OTP). 

Where are Vanto products made:

All Vanto products are Made In Italy in Genuine Leather,& always will be.

Please clarify how Vanto Referral Program works:

The program entails you sending out discount codes, for example, to 10 people.Lets say 5 of the recipients of the discount code make a purchase.Half of them.You have earned R2500.00 to redeem against a product of your choice.If all 10 people eventually purchase, you could choose 2 free pieces of choice.

How do i pay for Shipping/Delivery:

Vanto offers FREE Shipping on all purchases worldwide.

I live in Botswana/Namibia/Lesotho/Eswatini...can i check out with Payflex spread payments:

Yes you can checkout out with Payflex spread payments.Simply sign up online and choose the Payflex option during the checkout process.

 Where is Vanto based:

Vanto is based in Johannesburg, South Africa. 

I live in a SADC country...will i pay Duty & Taxes:

All purchases enter Botswana/Namibia/Lesotho/Swaziland on a duty free basis, as we have settled duty on entry of the product into SA.The price you see online is the final price.

What is your product fulfilment duration/time:

We send out orders as rapidly as possible.During peak periods orders are processed and fulfilled within 2 days,with 3 days being the maximum duration.Imperative to know, that peak periods are not only during the holiday season,but when we release new product that clients rush to purchase to avoid disappointment.

How is my payment processed:

Payments are handled safe and securely through Payfast.

PayFast is a payments processing service for South African & International transactions. PayFast enables easy, secure and instant transfer of money between online buyers and sellers with a trusted and safe transaction platform.

The piece i like has SOLD OUT :

Simply send us an email to check if we will re-stock. If there is no replenishment, our advice is to look out for new and fresh designs.Important to note that pieces are stocked in low quantities, adding to their appeal.

How long will my order take to arrive:

2/3 days depending on where you reside in South Africa.FREE Shipping with Fedex.

International-we ship your purchase FREE with DHL.7/10 days transit time worldwide.